Withya Terms and Conditions

Last updated: September 13, 2026 · Version 1.0

1. Your agreement with Withya

Withya is operated by STH Technologies, LLC, with its business address at 9206 Sunshine Pl, Downey, CA 90240, United States (“Withya,” “we,” “us”). These Terms govern the Withya application, website, family records, guides, private assistant, community, subscriptions and related services we make available (the “Service”). Contact: [email protected].

You enter this agreement when you affirmatively accept these Terms. Simply viewing a public page does not by itself constitute acceptance or create a subscription. If you do not agree, do not create an account or use account-based features. You may still contact us, report a concern, exercise privacy rights and read public legal notices.

The safety, family-sharing, subscription, community and Indian consumer provisions below form part of these Terms for the relevant features and users. Our Privacy Policy and separate Consumer Health Data Privacy Policy explain how we handle information. Accepting these Terms does not replace a separate consent required by law.

Mandatory local law prevails over inconsistent language. The Indian consumer provisions control their subject matter for Indian consumers. A specific checkout promise controls over a conflicting general subscription description. Nothing in these Terms removes a nonwaivable consumer, child, privacy or other legal right.

2. Adult eligibility and authority

You must be at least 18, have reached the legal age to enter this agreement where you live, and have authority to use the Service. Accounts are for adults; children are the subjects of family profiles and may not operate accounts. If you are a minor parent or caregiver, do not misstate your age; contact us before attempting to register. We do not currently promise a separate account arrangement for minors.

You may add or share information about a child or another adult only if you have the necessary legal authority and any required permission. A family relationship, app invitation or payment is not proof of custody, guardianship or authority to consent for someone else. Do not use Withya contrary to a court order, custody restriction, confidentiality obligation or another person’s rights. Withya does not decide custody disputes.

Keep registration details accurate and protect your credentials and devices. Use an individual account rather than sharing passwords. Notify us promptly of suspected unauthorized access. You are responsible for actions you authorize; these Terms do not automatically make you responsible for fraud, a security defect or conduct beyond your reasonable control.

Withya account services are intended for users in the United States and India. Public pages may be accessible elsewhere, but that access does not represent a supported launch or complete local guidance for another country. Travel or access from another country does not waive any mandatory rights that apply.

3. What the Service does and does not do

Withya helps adults organize family-reported information, discover educational guidance, coordinate care and preserve memories. It is not an emergency service, clinical monitoring system, electronic medical record supplied by a healthcare provider, medical device intended for diagnosis or treatment, childcare provider, medical practice, law firm or professional advisory service. Using it does not create a clinician-patient, therapist-client or lawyer-client relationship.

Guides, recipes, activities, growth displays, milestones, suggested preparations, buying information and private assistant responses provide general information. A reference to an authoritative source does not mean that source endorses Withya, reviewed our interpretation or approved the advice for your child. Personalized information may still be unsuitable or incorrect.

Confirm medical decisions with an appropriately qualified clinician and legal or administrative requirements with the relevant authority. Check the original source, the child’s circumstances and the applicable location. US guidance is not automatically suitable for India. Availability in a country is not a representation of complete coverage of every state, locality, language or provider requirement.

Do not use Withya as your sole basis for diagnosis, medication selection or dosing, emergency decisions, feeding safety, supervision, vaccination decisions or compliance with a legal deadline. Do not delay professional care because of information in the Service. In an emergency, contact local emergency services directly. The following section explains these limitations in more detail.

4. Medical, parenting and safety information

Emergencies and concerning symptoms

Withya does not monitor your child, detect an emergency, contact emergency responders or guarantee that anyone reads an entry or message. If you believe a child or adult is in immediate danger, contact local emergency services directly: 911 in the United States or 112 in India. Do not wait for the app, a reminder, a private answer or a community reply.

For concerning symptoms or an urgent care question, seek qualified local medical help. An omitted warning, apparently normal chart, missing alert or reassuring response is not proof that a condition is safe. This notice is not a complete symptom list or emergency protocol.

Private assistant and personalized information

The private assistant generates answers through an automated system; a clinician does not review each answer before it is displayed. It processes your question, relevant authorized profile/record information, limited conversation context and eligible sources. It may misunderstand a question, select the wrong context, omit an important fact, make a calculation or interpretation error, or provide an answer that its citations do not fully support. A personal tone and detailed response do not establish professional judgment.

The app does not continuously observe the child. Records may be incomplete, entered late, attributed incorrectly or changed by another caregiver. A missing record does not mean an event did not occur. Check the context shown, the selected child and the cited source; verify a consequential answer with the relevant professional or authority. Do not enter a question expecting a diagnosis or medication dose.

Medicines, measurements and growth

Medicine entries are family records. They do not validate a medicine, dose, timing, interaction or suitability. Confirm instructions with the prescriber or pharmacist and the correct product label. A reminder or log must not determine whether an additional dose is safe when prior administration is uncertain.

Growth displays and developmental observations are educational references, not screening tests or diagnoses. Measurement technique, reference inputs, units, gestational history and data completeness affect results. Do not interpret a percentile or milestone label as an assurance of health or a prediction about development. Discuss concerns with a clinician.

Food, recipes and activities

A recipe’s age label does not establish developmental readiness, swallowing ability, allergy suitability or nutritional adequacy. Check ingredients and packaging for allergens, account for a child’s known conditions and follow applicable professional advice. Substitutions can change safety, texture and allergen content. Food handling, preparation, temperature, storage and adult supervision remain essential.

Activities, sleep information, equipment suggestions and buying cards are general guidance. Check the child’s current abilities, the setting, manufacturer instructions, product recalls and the relevant authoritative safety advice. No activity, toy, food or sleeping arrangement becomes safe solely because it appears in Withya. Maintain appropriate adult supervision; the app does not supervise or assess the environment.

Appointments, deadlines and local guidance

Suggested tasks and dates are not appointments booked with a provider or filings accepted by an authority unless an external provider separately confirms them. Marking a visit complete does not establish that a particular vaccination or treatment occurred. Confirm actual schedules, eligibility, requirements and deadlines with the relevant clinician, school, insurer or government office.

Guidance depends on country, state, locality, date and personal circumstances. Withya’s current source coverage is predominantly US-focused. Indian availability does not make US medical schedules or legal requirements applicable in India, or prove comprehensive Indian coverage. Unsupported or unclear applicability requires local verification.

If you find an unsafe or incorrect statement, stop relying on it and email our contact with the guide or answer identifier and the issue. Do not delay care while waiting for support. A support response is not medical advice. By accepting these Terms, you acknowledge the Service’s educational and organizational limits and agree to verify consequential information with the relevant professional or authority, without delaying urgent care.

5. Technical limitations and verification

The Service can experience outages, delayed synchronization, interrupted uploads, calculation or display errors, incorrect units or dates, incomplete records, conflicting edits, mistaken profile selection, failed purchases, missing reminders and unavailable or incorrect answers. Devices, networks, operating systems, time zones, permissions and service providers can affect results. An apparent successful action is not proof that another person received it, that an appointment occurred, that medication was given or that an external authority received a filing.

Check the selected child, measurement units, entry time, displayed status and important totals against your own records. Resolve uncertain save or purchase status before repeating an action that might duplicate it. Maintain independent records and reminders for information essential to a child’s care, and keep separate copies of irreplaceable media. Exports and backups reduce risk but do not guarantee complete or immediate recovery. A warning to verify does not excuse Withya from duties the law places on it.

We do not promise uninterrupted access, a particular uptime, error-free information, delivery of every notification, indefinite storage, a response to every community question, or achievement of a health, developmental or financial result. An express promise we make in a paid offer and mandatory legal guarantees remain enforceable.

6. Family access and authority

Authority to add information

When creating a child profile, you represent that you are an adult legally able to use Withya and are the child’s parent/legal guardian or otherwise have lawful authority to provide and manage the information for the requested purposes. If consent must come from a parent or legal guardian, caregiver status or an invitation alone is insufficient. Do not claim authority you do not have.

You are not certifying that every custody or privacy question is settled by an app checkbox. We may need further verification when required by law or when a credible authority dispute arises. Do not upload identity documents or court records unless specifically requested through an appropriate process. We do not require a child to operate an account.

If information concerns another adult, such as nursing or medical details, obtain that person’s required permission. A child’s Primary cannot waive another adult’s independent privacy rights. Withya does not currently provide a separate in-app step for that other adult to give consent. Do not submit their health information unless the legally required consent has been established. A caregiver’s assertion alone does not replace consent that Withya is required to obtain from the person concerned. These authorizations do not settle custody, transfer guardianship or waive any child’s legal claim.

Processing for the selected child

You authorize the operations necessary for the features you request, subject to applicable consent requirements: storing the profile and selected care/journal records; synchronizing authorized contributions; preparing selected displays, reminders and exports; and processing a private assistant request when you choose that feature. The Privacy Policy identifies categories and providers; the Consumer Health Data Privacy Policy covers sensitive information.

This authorization is not consent to targeted advertising, sale of child information, unrelated training, undisclosed analytics or any future purpose. Optional photos, profile details, community participation and private questions remain choices. Where separate permission is required, it must be obtained before that processing.

What an invitation grants

Inviting a Secondary grants broad access to every child profile specifically selected in the invitation. The invited adult can:

View shared profile information, care, plans, journal and media.
Add, change or delete shared entries, including entries created by you or another adult.
Export shared records and media without separate Primary approval.
Invite more Secondary adults to accessible profiles without a separate Primary approval, within the five-adult total limit.

The Primary alone changes core profile settings, removes members, deletes the child profile and manages its billing. A Secondary cannot take over those Primary powers merely by accepting an invitation. Roles differ by child; an adult may own one profile and be invited to another.

Only invite someone you trust with this full access and the ability to extend invitations. An invitation covers the selected profiles only, not other siblings or future children. Verify the recipient and selected profiles before sending. A pending invitation can be revoked through available sharing controls before acceptance.

What remains separate

Family membership does not reveal another adult’s private assistant conversations, unrelated profiles, private account settings or billing for a profile they do not own. Community membership and identity are separate from family sharing. Private photos and logs are not automatically posted to the community.

The word “private” describes restricted access within the Service, not a guarantee against copying, screenshots, device access or lawful operational processing. Authorized exports may contain highly sensitive family information.

Duties of an invited adult

Accept only the profiles you are authorized to access. Use information for lawful family purposes, make accurate good-faith entries, preserve others’ privacy and check the selected child. Do not extend access contrary to the family’s lawful authority or a court order. Do not publish, sell or use exported family information for an unrelated purpose without the necessary legal permission.

Changes are shared; do not assume an entry you delete or overwrite belongs exclusively to you. Keep any external copy protected and address lawful deletion or confidentiality obligations applicable to you. Access to records does not authorize you to make medical decisions or provide consent for treatment.

Revocation, departure and disputes

The Primary can remove another adult and a Secondary can leave. Revocation stops future authorized service access; it cannot retrieve existing external copies, guarantee erasure from an offline device at that instant or undo information already seen.

A Primary may schedule child-profile deletion, with a seven-day restore window. Account deletion includes children owned by that Primary. When a Secondary deletes their account, another Primary’s child profile and structural care history remain. The departing adult’s membership and identifying account information are removed, and affected free-text contributions and associated media are removed or scrubbed through the deletion process. This does not mean every shared measurement or event is deleted. Applicable requests concerning the departing adult’s own health data are handled separately through the privacy contact. Subscriptions must be canceled through their originating store separately.

A deletion request does not extinguish another linked adult’s statutory right to seek their own information through the rights contact. Contact us promptly about an access/copy request while records remain available; the recovery window does not shorten a statutory filing or request period, authorize access to another person’s private data, or create a promise to retain information contrary to an erasure duty.

For a disputed invitation, unauthorized child profile, revoked legal authority or restriction affecting access, contact [email protected]. Explain the affected account/profile and concern without unnecessarily disclosing the child’s history. Withya may restrict disputed access proportionately while verifying authority or complying with legal process. We do not decide who should have custody or promise that a relationship label proves legal authority.

7. Your content and our limited license

You retain ownership of content you submit, subject to the rights of children and other people concerned. You grant Withya a nonexclusive, worldwide, royalty-free license to host, store, reproduce, transmit, format, process and display that content only to operate your requested features, apply your sharing choices, provide support, protect the Service and comply with law. We may permit service providers to perform those operations for us under appropriate restrictions.

This license does not authorize advertising use of private family material, sale of private content, unrelated public publication or use of family content to train general-purpose answer models. The license ends when the content is deleted from our systems, except for restricted copies lawfully retained for backups, disputes, safety or recordkeeping. Processing of retained copies remains subject to the Privacy Policy and applicable law. Another user’s externally saved copy is outside this license and remains subject to their legal responsibilities.

Only upload material you are authorized to use. Posting to the community permits display to the audience described there; it does not make private records public. Feedback about the Service may be used to improve it without payment, but this provision does not transfer your ownership of private family content or override confidentiality or privacy rights.

8. Our content and permitted use

We and our licensors retain rights in the Service software, design, branding and original educational content. We grant you a limited, revocable right to use the Service for lawful personal and family purposes while complying with these Terms. You may keep your authorized exports and reasonable personal copies of guidance. Do not resell access, redistribute our library commercially, remove attribution, scrape private content, introduce malware, bypass access controls, impersonate others or use automated requests to evade disclosed limits. Statutory exceptions, fair use and lawful interoperability rights remain available.

Third-party source material retains its original ownership and applicable terms. Copyright complaints follow the copyright-complaint provisions. These Terms do not prohibit honest reviews, lawful criticism, whistleblowing, evidence preservation, reporting a defect, or communicating with regulators or law enforcement.

9. Purchases and third parties

Adult accounts are free; paid features require the applicable verified subscription. Prices, billing periods, included profiles, storage, recurring charges and applicable taxes must be displayed before purchase. The subscription provisions below explain cancellation, limits, refunds, failed verification and family coverage. Account deletion and uninstalling do not cancel a store subscription.

External websites, retailers, community participants and service providers have their own responsibilities and, where applicable, their own terms. A link is not an endorsement, guarantee of availability or assurance of suitability. We remain responsible for obligations that the law assigns to Withya, including selection and oversight of processors where required; using a third party is not a universal exclusion of our liability.

10. Subscriptions, cancellation and refunds

Free accounts and paid coverage

Adult accounts are free. Paid plans provide access for the Primary’s owned child profiles up to the purchased tier; invited Secondary adults do not need to purchase separate access for those profiles. Only the Primary purchases or manages coverage for its owned profiles; an invitation does not let a Secondary become payer for someone else’s profile. A payer plan is associated with its verified purchaser, not whichever child or adult happens to be selected on a device. Existing legacy child-specific purchases remain associated with their original funded profiles under their applicable offer.

The personal-family plan ceiling is twelve owned live profiles per Primary. Each profile supports the Primary plus up to four Secondary adults. A family tier does not remove the personal-family ceiling or authorize business resale. The highest verified tier determines capacity; buying duplicate tiers does not add their capacities together.

Price and affirmative purchase

Before purchase, the offer must show the actual local currency, full amount charged, billing interval, renewal terms, included capacity, applicable taxes and any trial or introductory conditions. An annual monthly-equivalent illustration is not the amount charged monthly. A trial exists only if expressly offered; there is no general promise of a free trial.

The lawful offer displayed and accepted at checkout controls your purchase. Prices and plan availability differ by country, currency and store. An annual plan is charged at its stated annual price, even if a monthly equivalent is illustrated. Not every annual tier is available in India.

No paid renewal is authorized merely by creating an account or accepting general Terms. The purchaser must affirmatively authorize the specific recurring offer through the applicable purchase process. We will provide or arrange legally required acknowledgements, renewal/trial reminders, price notices and any renewed consent. A store performing part of this process does not extinguish Withya’s own obligations.

Automatic renewal and cancellation

Subscriptions renew automatically for their stated billing period unless canceled through the originating store before its applicable renewal cutoff. The store displays billing dates and manages the charge. Review its confirmation for the exact renewal terms.

Google Play purchases: use Google Play → Payments & subscriptions → Subscriptions, or Google Play subscriptions.
Apple purchases, where available: use Apple account Settings → Subscriptions, following Apple cancellation guidance.
If the purchase or account cannot be found, check the store account that made it and contact Withya support for assistance.

Uninstalling Withya, signing out, leaving a family, deleting a child or deleting an account does not cancel a store subscription. Cancel unwanted access and storage subscriptions separately. Cancellation normally stops future renewal while access continues through the verified paid period, subject to lawful refund, revocation or payment-failure rules. It does not automatically erase your family data.

You may request cancellation help without a paid plan or an active ordinary app session. We will not require you to repeat retention offers or waive a refund right to obtain help. We cannot truthfully represent a store cancellation as completed until the relevant store state confirms it.

Verification, restore and changes

Checkout may finish before verification reaches Withya. Pending verification can temporarily delay access. Do not purchase again merely because access is pending; use Restore or support first. Restore rechecks the original purchaser’s entitlements and does not transfer profile ownership or another adult’s purchase. Changing phones does not itself require a duplicate family subscription.

A price or plan change takes effect according to the store’s rules and applicable law, after required notice and consent. Upgrades, downgrades, prorations and billing dates depend on the specific offer and provider. We do not promise a prorated refund or immediate downgrade unless the offer, store or law provides it. A tier reduction can reduce covered profiles after the verified change time; it does not authorize automatic erasure of family media.

Failed payments, expired access or revoked purchases may lock paid features. Account management, lawful privacy requests and applicable data retrieval rights remain available. Cancellation, subscription lapse, account removal and data deletion are different actions.

Storage and reasonable service limits

Each child includes 10 GB of shared photo/video storage, measured as 10,000,000,000 bytes. Additional 100 GB monthly packs are child-specific, at the recurring price displayed in local checkout. Packs cannot be transferred merely by selecting another child, do not pool across siblings and do not replace the access subscription. All linked adults share the child’s allowance.

If capacity decreases, existing media is not automatically deleted solely because it exceeds the reduced allowance; new uploads may pause. Storage is not a promise of unlimited bandwidth, unlimited processing or permanent free retention. Keep copies of irreplaceable files.

Current shared service limits include 20 private questions/day and 100/month, subject also to a processing allowance; upload ingress of 10 GB/day and 100 GB/month; 60 video minutes/month; downloads of 10 GB/day and 30 GB/month; and four generated exports per payer/day, including at most two ZIP exports, with additional child/requester queue limits. Each active storage pack adds 10 GB/day and 100 GB/month upload ingress, 60 video minutes/month and 20 GB/month download capacity. Video files are limited to 1 GiB/10 minutes, with three pending videos per child. These are shared limits, not fresh allowances for each invited adult.

Other documented content, security and reasonable-use limits can apply. A limit must not be used to obstruct a mandatory data-access, erasure or consumer remedy. We will explain material paid-feature limits before purchase; no hidden limit authorizes misleading “unlimited” claims. Material reductions during a paid term remain subject to notice and legal remedies.

Refunds and billing problems

There is no discretionary blanket money-back guarantee unless an offer states one. Refunds, reversals and other remedies available under mandatory law, the accepted offer or store policy remain available, including remedies for an unauthorized charge, defective service or a service materially different from what was promised where applicable. This is not an “all sales final under every circumstance” policy.

For a store-processed charge, start with Google Play refund assistance or Apple refund requests, and contact [email protected] if assistance is needed. Give the store, transaction reference, date and issue; do not send complete payment credentials. We remain responsible for obligations the law places on Withya and will not deny a valid remedy merely because a store collected payment.

Refund or charge reversal can remove the associated paid entitlement; it does not authorize us to retaliate against a good-faith complaint or erase unrelated records. You may use lawful payment-dispute, consumer-forum and regulator channels. The Indian consumer provisions below preserve Indian consumer remedies.

11. Community and acceptable use

Adults, audience and participation

Community is optional and intended for eligible adult members. These community rules apply when you participate in posting, discovery or messaging. A question is visible to eligible community members and moderators, not only the people notified about it. Matching notifications indicate possible interest, not medical expertise or verified qualifications.

Use a separate community identity and disclose only information you intend that audience to see. Discovery uses the broad area/stage information you choose. Private messages require the supported connection process. Neither a subscription, display name nor connection establishes identity, background checking, professional qualification or trustworthiness.

Private family records are not automatically attached. Nevertheless, text you type can reveal a child’s name, location, health or family circumstances. Do not post exact addresses, school/daycare details, identity documents, credentials or unnecessary identifying health information. Ask general questions where possible. Recipients can save, copy or forward what they see.

Posts and replies are members’ statements. Founder/admin participation is personal experience unless an item is expressly presented with an accurate basis for another status. Do not diagnose, prescribe, calculate medication doses for another child, impersonate a professional or promise a guaranteed result. Do not encourage delaying urgent care, dangerous practices or unlawful conduct. Disagreement about parenting is allowed; harassment is not.

Community is not monitored as an emergency service. Use local emergency services for immediate danger. If you meet another adult, make your own safety arrangements, protect children’s identities and do not assume Withya supervises or verifies the meeting. This warning does not exclude responsibilities the law places on Withya.

Prohibited conduct

Do not use Withya to:

Exploit or sexually depict children, groom anyone, facilitate trafficking or distribute abuse material.
Threaten, stalk, dox, coerce, extort, discriminate unlawfully, harass or encourage violence or self-harm.
Publish intimate imagery without consent, deceptive impersonation, materially misleading fabricated media, or another person’s private information without lawful authority.
Infringe copyright, trademarks, confidentiality or other rights; submit material you are not entitled to use.
Make fraudulent claims, conduct scams, send spam, promote unauthorized commercial sales or solicit private child data.
Spread dangerous medical misinformation as fact or misrepresent qualifications, affiliations or source support.
Upload malicious code, compromise accounts, evade a block/suspension, scrape private data or defeat technical limits.
Abuse reporting tools, knowingly submit false complaints or retaliate against a reporter.
Submit content or engage in conduct otherwise unlawful under applicable law, including material that applicable Indian intermediary rules require us to prohibit.

Honest reviews, lawful criticism of Withya, good-faith safety reports and lawful evidence preservation are not prohibited. Do not use an intellectual-property complaint as a substitute for a disagreement with a viewpoint.

Reporting and moderation

Use the available report/block controls or email [email protected] with the content identifier, concern and relevant non-sensitive context. For child exploitation or an immediate threat, contact the appropriate authorities as well; do not send or redistribute illegal imagery to prove a report. For a copyright claim, use the copyright-complaint provisions. Indian grievances follow the Indian consumer and grievance provisions below.

Withya may hide, restrict, remove or review content, suspend participation, preserve necessary report evidence and report unlawful activity when required or permitted. We aim to explain material enforcement and permit a challenge by replying to the contact address, except where disclosure would create risk or is legally restricted. A second review may uphold or correct a decision. Statutory appeals remain separate.

Moderation may include screening before publication, review of edits, reports and context. Reported private messages may be examined by authorized personnel. We do not promise that every post is preapproved, that all unsafe content will be detected, or that a retained post is factually endorsed. These limitations do not replace a required response time or other statutory duty.

Content ownership and removal

You retain your rights in posts subject to others’ rights. The limited content license in section 7 permits delivery to the selected audience and operation of moderation; it is not permission for unrelated promotional use of private family content. You may manage your content through available controls and make legal deletion requests. Necessary report evidence, legal holds and recipient copies have separate handling under the Privacy Policy.

Leaving the community does not necessarily remove a recipient’s external copy. Deleting a child profile does not automatically erase independently authored community content about other topics; identifying content within a valid deletion request must still be addressed. A Primary does not control another adult’s posts solely by owning a shared child profile.

Enforcement and changes

We apply restrictions proportionately to severity, repetition, safety, applicable law and the context available. We may terminate repeat infringement or serious misuse without repeated warnings. Changes will be dated and notified or reaccepted where required; Indian periodic user notices must follow applicable rules.

12. Copyright complaints

We respect intellectual-property rights and investigate reports concerning both member content and Withya’s own content. A citation or source link does not by itself authorize copying protected expression. Send complaints to [email protected] with the subject “Copyright notice.”

Identify the work you own or represent, the material you believe infringes it and a link or content identifier that lets us locate it. Include your name, contact information, basis for acting for the rights holder, and a physical or electronic signature. Explain why you believe the use is unauthorized, taking account of fair use and other legal exceptions. Do not make a private family record public to submit a complaint or include unnecessary child information.

For a notice intended to satisfy 17 USC §512(c)(3), also include a statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent or the law, and a statement that the information is accurate and, under penalty of perjury, that you are authorized to act for the owner of the exclusive right allegedly infringed. Include your address, telephone number and email if available. Knowingly making a material misrepresentation in a statutory infringement notice or counter-notice may create liability under §512(f).

We may ask for missing information, restrict or remove material where appropriate, notify the affected contributor, and preserve necessary process records. We may share relevant complaint information with the contributor or advisers to resolve the matter. We terminate accounts of repeat infringers in appropriate circumstances and accommodate applicable standard technical measures.

If you believe your material was removed by mistake, reply to our contact with the content identifier, explanation and supporting authorization or other legal basis. We will review the decision and explain any applicable statutory counter-notification procedure. Independent safety rules, legal orders or other lawful removal grounds may still apply.

This contact is our ordinary copyright-complaint route. It does not represent that a designated agent has been registered with the US Copyright Office or that Withya qualifies for a statutory safe harbor. Any registered designation can be checked in the Copyright Office directory. A statutory agent designation, if established, will be published with its current contact details. Indian users may make an ordinary copyright grievance without consenting to US jurisdiction. Nothing here restricts available court or regulator remedies.

13. Indian consumers and grievances

For consumers in India, Indian mandatory law controls, including applicable protections against unfair contracts, unfair trade practices and deficient services. No general liability cap overrides a remedy that Indian law does not permit us to exclude. You retain access to competent courts, consumer commissions, authorities and other available statutory complaint mechanisms.

Indian grievance contact: [email protected], STH Technologies, LLC, 9206 Sunshine Pl, Downey, CA 90240, United States. A designated India grievance officer has not yet been appointed. We will publish the officer’s name and contact details here upon appointment. You may send complaints to the contact above in the meantime.

For a complaint, identify the affected service, content or transaction, explain the problem and requested remedy, and provide a contact method. Do not include passwords, full payment credentials or unnecessary child records. An authorized representative may act for you. In-app reporting and blocking controls supplement this route.

Where the Consumer Protection (E-Commerce) Rules apply, we acknowledge consumer grievances within 48 hours and redress them within one month. Where the applicable intermediary rules govern a content complaint, we acknowledge it within 24 hours and resolve it within seven days, with certain removal complaints requiring action within 36 hours and specified intimate-image or impersonation complaints within two hours. Valid court or government directions have their own applicable deadlines. For sensitive-data grievances covered by the 2011 rules, we address them expeditiously and within one month. If more than one regime applies, we follow the applicable shorter obligation.

We will explain the decision and available further steps. These response duties do not guarantee that every requested removal or remedy is justified. You may use an applicable Grievance Appellate Committee process, a competent consumer commission, court or authority, or the National Consumer Helpline. Contacting us does not waive these options or automatically suspend a legal filing deadline.

For purchases, the local offer must disclose the currency, total charge, applicable taxes, billing interval and renewal terms. We do not impose unlawful cancellation charges or treat a preselected checkbox as purchase authorization. Mandatory refund rights remain available regardless of the store collecting payment. The Privacy Policy includes the Indian privacy and sensitive-data provisions.

14. Suspension, changes and closure

We may restrict an account or feature where reasonably necessary to address material misuse, security risks, illegal content, unpaid or revoked access, technical maintenance or legal requirements. Where practicable and lawful, we will explain a material restriction and provide a way to challenge mistakes. Immediate action may be necessary to protect people or data. A support or privacy request does not require an active paid plan.

We may improve or retire features. For a material reduction in an already-paid service, we will provide appropriate notice and any cancellation or refund remedy required by law or the applicable offer. We will not treat an ordinary outage as permission to disregard paid commitments. If the Service closes, we will provide reasonable notice and an opportunity to retrieve data where practicable, subject to security and legal constraints.

You may stop using the Service and request deletion as described in the Privacy Policy’s deletion section. The seven-day recovery window is not a guarantee of completed physical erasure on day seven. Mandatory privacy deadlines continue to apply.

15. Warranty limitations

TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” EXCEPT FOR EXPRESS COMMITMENTS WE MAKE AND GUARANTEES THAT CANNOT LAWFULLY BE EXCLUDED, WITHYA DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE OR ITS CONTENT WILL ALWAYS BE ACCURATE, COMPLETE, CURRENT, SECURE, AVAILABLE OR SUITABLE FOR A PARTICULAR CHILD OR DECISION.

This clause does not exclude an applicable statutory standard of reasonable care, satisfactory quality, fitness, description, security or consumer protection. No disclaimer contradicts a specific representation on which the law permits you to rely.

16. Liability limitations and express exceptions

For claims to which the law permits contractual limits, Withya’s total aggregate liability arising from the Service and these Terms is limited to the greater of (a) the total amount you paid Withya for the Service during the twelve months before the event giving rise to the claim, including payments collected for Withya through a store, or (b) USD 100 or its equivalent in your payment currency. Multiple claims concerning the same events do not multiply this cap.

For those lawfully limitable claims, Withya excludes liability for indirect or consequential loss, lost profit, lost business opportunity and punitive or exemplary damages, regardless of legal theory, to the extent the applicable law permits. Direct loss is not reclassified as indirect merely because it concerns data or a technical failure.

Neither the cap nor the exclusions, warranty disclaimers, user responsibilities or any other term limits or excludes liability for fraud, fraudulent misrepresentation, willful misconduct, gross negligence, death or personal injury caused by our negligence, liabilities to a child that an adult cannot waive, legally nonwaivable privacy/security duties or remedies, mandatory consumer refunds or guarantees, or any other liability that cannot lawfully be restricted. Statutory penalties, available injunctive relief and regulator powers are not displaced by this agreement. A court determines the enforceability of a limitation under the applicable law; the phrase “to the extent permitted” does not make an otherwise unlawful term valid.

17. Limited responsibility for unlawful submissions

To the extent permitted by the consumer law applicable to you, you will reimburse Withya for reasonable, directly resulting third-party damages and external legal costs finally awarded, or settled with your written consent, to the extent caused by your knowing infringement of another person’s rights, fraud or deliberate unlawful misuse of the Service. We will promptly notify you, let you reasonably participate in the defense, and take reasonable steps to mitigate loss. We will not settle in a way that admits fault or imposes nonmonetary obligations on you without your consent.

This provision does not cover Withya’s own negligence or misconduct, an ordinary good-faith error, a child’s claim merely because you are the parent, or your exercise of a consumer or privacy right. It does not require reimbursement where local law prohibits that obligation.

18. Disputes and governing law

Please send a description of a dispute and the remedy sought to our contact above so we can try to resolve it. Contacting support is voluntary and does not delay or shorten a legal filing deadline, prevent urgent relief or require you to exhaust an internal procedure before using a statutory remedy.

For US consumers, these Terms are governed by applicable federal law and the law of the state or territory of your ordinary residence, without depriving you of mandatory protections. For Indian consumers, Indian law and the Indian consumer provisions above apply. You may bring a claim in a court or consumer forum with jurisdiction under applicable law, including a local forum where the law allows it. These Terms impose no mandatory arbitration, class-action waiver, jury-trial waiver, foreign-only forum or shortened statutory limitation period.

For a matter not covered by the US/India consumer provisions above, the governing law is the law determined by a competent court under applicable conflict-of-laws rules and without displacing any mandatory protection or legally available forum.

19. Changes and general provisions

We may give ordinary service notices by email to your registered address, within the app, and through the relevant dated policy page. Keep your account contact current. You agree to receive ordinary service communications electronically and may request a retainable copy through support. This does not replace any separate electronic-delivery consent or other delivery method required by law, or authorize marketing messages.

We will identify updated versions and effective dates. We will provide advance notice of material contractual changes where reasonably practicable, and obtain fresh affirmative agreement where required. Changes do not retroactively govern an existing dispute or authorize a new sensitive-data purpose without required consent. If you decline a material change, you may stop using the affected feature; applicable paid-service and data rights remain protected.

If a provision is unenforceable, it is severed only to the extent permitted, and the remainder continues if it can operate fairly and lawfully. We do not ask a court to rewrite an unlawful waiver into a broader one. Failure to enforce a provision once is not a waiver. We may transfer this agreement with a genuine business transfer only without reducing existing consumer protections or evading data restrictions. You may not transfer your account to evade identity, sharing or billing rules. Provisions that by their nature must survive closure survive only for their lawful purpose and duration.

If you obtain the application through Google Play or the Apple App Store, the store is not a party to Withya’s service obligations merely because it distributes the application. Applicable store terms and app-license rules also apply. For an Apple-distributed version, the Apple Standard EULA applies to the app license unless we separately provide a compliant custom EULA; these service Terms are not submitted as that custom EULA. Our express consumer protections here remain commitments by Withya and are not reduced by a broader store-license disclaimer. Except for rights expressly supplied by an applicable store license or mandatory law, these Terms create no third-party enforcement rights. Store distribution does not remove Withya’s responsibility for its application.